Service and Warranty

1. The warranty is limited to the original purchaser of the product and cannot be transferred.
2. Only personnel authorized by the company shall carry out repairs during the warranty period.
3. Units installed outside the municipal jurisdiction of the company’s Authorized Service Center fall under the purchaser’s responsibility. The purchaser must contact and transport the unit to the nearest authorized service center at their own expense and risk.
4. Calls made to the centralized helpline or Authorized Service Center, which involve only cleaning of the unit or its parts due to dust accumulation, providing general explanations, returning, or issues with specific software not being read or installed, should not be considered as defects. The company does not assume responsibility for the quality of software used by the purchaser.
5. Should any part of the unit require repairs, the warranty will continue to be valid for the remaining duration of the original warranty period. The time required for repair and transportation, whether covered by the warranty or not, will not extend the warranty period.
6. Should the authorized service center personnel detect any damage to the product or misuse, the warranty conditions will not apply. Repairs will then be carried out subject to the availability of parts and will be chargeable.
7. Should any unforeseen circumstances arise, and replacement parts are unavailable, the purchaser is bound to accept the company’s current depreciation rules as a commercial resolution instead of repairs.
8. Should the company provide an EXTENDED WARRANTY for a particular product or time frame, it becomes the PURCHASER’S RESPONSIBILITY to ensure the warranty card is properly registered at the nearest Authorized Service Center of the company within two weeks of purchase, at the purchaser’s own expense and risk.
9. During the warranty period, repairs will be conducted on a “Carry In” basis. This means that for service, the purchaser is required to bring the product to the Service Center where the item is registered for warranty service. The warranty does not include the cost of transporting the system from the place of installation to the Service Center.

THIS WARRANTY IS NOT APPLICABLE IN ANY OF THE FOLLOWING CASES

1. The warranty does not cover products not purchased from wellbeingmedical.store.
2. It is void if the product is not used according to the instructions in the instruction manual, as determined by authorized service center/company personnel.
3. Defects caused by improper use, as determined by the authorized service center/company personnel, are not covered.
4. The warranty is void if the product fails due to certain conditions/types, such as waterlogging or misuse.
5. Any modifications or alterations made to the circuitry by the purchaser or unauthorized personnel, as determined by company personnel, will void the warranty.
6. If the site conditions where the product is kept do not conform to the recommended operating conditions of the machine/unit, the warranty is void.
7. The warranty is void if the original serial number is removed, obliterated, or altered from the product.
8. Defects due to causes beyond control, such as lightning, abnormal voltage, acts of God, or while in transit to the service center or the purchaser’s residence, are not covered.
9. Defects caused by household pets, rats, cockroaches, or any other animals or insects are not covered.
10. Under no circumstances is the company liable for loss, directly or indirectly, for any of the aforementioned reasons.
11. Customers may face third-party claims for losses or damages.
12. There is also a risk of loss or damage to records, information, or data.
13. Additionally, customers may incur economic consequential damages, including lost profits.
14. It is recommended that customers back up the contents of their hard disk before submitting the unit for repair, as the company does not offer a hard disk backup service.
15. In the event of a repair, the contents of the hard disk may be lost, and the customer may not receive prior notification. The company is not responsible for any loss of data, records, or programs resulting from the repair.
16. The warranty does not cover any third-party software, settings, content, data, or links, whether included or downloaded with the product.
17. Warranties do not cover normal wear and tear, which includes, but is not limited to, the wear and tear of camera lenses, batteries, or displays.
18. Warranties do not cover defects or alleged defects arising from the use of the product with non-manufactured, supplied products, accessories, software, or services, or from usage other than the intended purpose. Defects may also result from viruses originating from your or third-party unauthorized access to services, accounts, computer systems, or networks. This unauthorized access can occur through hacking, password mining, or other methods.
19. Warranty does not cover defects caused by the fact that the battery has been short-circuited or by the fact that the seals of the battery enclosure or the cells are broken or show evidence of tampering or by the fact that the battery has been used in equipment other than those for which it has been specified.