The Buyers Protection

We understand the value of your money and have put everything in place for your maximum protection.

Learn why Wellbeing Medical is the safest and most trusted online store, a place to buy your wellbeing products and get it delivered to you with absolutely peace of mind.

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Security

We employ the maximum safety software to protect your transaction on our store

Transparency

We can never ask you for anything related to your financial records such as credit or debit card

Accountability

We are always available to to respond to your transaction update when call upon

Quality

 We offer the highest quality transaction when it comes to you purchasing from our store.

Search for products

Search and filter from thousands of product offerings to find the matching ones for your wellness.

Identify the right one

Evaluate product quality and contact us for more questions if needs be. Then manufacturer will provide answer within a short period.

Pay with confidence

Pay for your order via a secure payment methods, including flexible payment terms.

Fulfill with transparency

Get your products delivered to you within 0 – 07 days from the date of payment anywhere in Nigeria and 0 – 30 days outside Nigeria.

How safe is buying on Wellbeing Medical?

Buyer Safety Algorithms

When you make a purchase from our store, your protection is guaranteed. Your payment details are not retained, and we will never request them. Wellbeing has created and consistently updates unique software algorithms that automatically analyze data for patterns to swiftly identify potential threats and infractions.

Community Reporting

We urge our buyer community to report any inappropriate or suspicious activities. To submit a report, please send an email to customerservice@wellbeingmedical.store or go to the Contact Us page.

Trust and Safety Teams

In addition to utilizing data-driven algorithms and automated tools, Wellbeing employs several teams dedicated to safeguarding the integrity of our store. These teams proactively investigate and prevent a variety of inappropriate behaviors from third parties.

Buyer Protection Program

The 100% Buyer Protection guarantee stands as one of the most solid commitments in our policy. Should you pre-pay for an item and your order deviates from expectations, you are fully protected with a swift and straightforward resolution.

What you can do to improve your shopping experience on our store

Quickly Find Your Preferred Items by Filtering Search Results

Wellbeing has created and consistently updates its proprietary software algorithms, which automatically analyze data for patterns and swiftly identify potential risks.

Double-Check the Items in Your Order Before Paying

Before selecting your payment method, please ensure that your order includes the correct items and quantities.

Double-Check Your Phone Number and Delivery Address Before Paying

Before you choose your payment method, check your contact details to make sure that you can be contacted about your delivery.

Pay When You Checkout to Receive Maximum Protection

When you pay at checkout, Wellbeing holds your payment (temporarily) before forwarding it to the seller & can protect you 100% if things somehow don’t go as planned.

Check Your SMS & Email for Messages About Your Transaction

After you place your order, Wellbeing will send you an order confirmation by both SMS and email. Check for communications about your order.

If You Chose Cash on Delivery (COD), Pay Only After You’ve Received Your Order

If you opt for Cash on Delivery (COD), do not make any payment before receiving your item. Should you be requested to pay prior to delivery for a Cash on Delivery (COD) order, please reach out to our customer service without delay at customerservice@wellbeingmedical.store.

After Your Order is Delivered, Be Sure to Rate & Review

Once your item has been delivered, you can assist other buyers by providing a rating and review of your transaction.

What you should know

Not all products on Wellbeing are sold by Wellbeing

Wellbeing is an online store that deals on medical items/products. By partnering with manufacturers and dealers, Wellbeing is able to provide a broader selection of products, more options, enhanced convenience, and competitive pricing. For details on how to partner with us, please visit our website here.

Not every order goes perfectly well every time, but if things don’t go as planned Wellbeing is here to help.

Generally, we have a remarkable track record. Most orders go wonderfully well. In the rare event things don’t go as planned, Wellbeing has a number of teams working to help make things right. To contact us, email customerservice@wellbeingmedical.store or call +234 903 469 7944

If you pay online at checkout before delivery, Wellbeing can offer maximum protection

Making an advance payment for your order ensures coverage under our Buyer Protection policy. When you pay ahead to Wellbeing, we temporarily hold your payment and do not release it to the manufacturer until you’ve had the opportunity to address any concerns. Thus, pre-paying allows Wellbeing to offer you complete protection if things don’t proceed as expected. On the other hand, if you opt for Payment on Delivery, the seller, rather than Wellbeing, will possess your funds, potentially limiting Wellbeing’s capacity to assist.

Your feedback matters

When you place an order, you entrust us with delivering a product that is both high-quality and as described, within the promised timeframe. Wellbeing simplifies the process for you to investigate the item and the seller prior to making a purchase. You have the ability to peruse the item’s description and examine the ratings and reviews from previous buyers regarding both the manufacturer and the product. Upon the delivery of your order, we invite you to provide a rating and review of the transaction. Over time, we eliminate sellers with lower performance to enhance the safety of the Wellbeing medical store for you.